1 hour ticket response
We are focused on delivering a prompt and proper response to every technical support ticket posted by a user. Our practiced client support engineers will examine your request and will think of the most effective solution. We offer a 1–hour response time guarantee for all technical support tickets. In fact, the average response time has proved to be 20 minutes.
A First–Rate Support Service
We have a team of web hosting support technicians who are prepared to reply to all your queries whenever you need support. The vast majority of our support team representatives have several years of experience in the shared hosting services field, so you can constantly rely on prompt and exhaustive answers to your requests.
An Easy–to–Browse Help Center
Integrated into the Web Hosting Control Panel is an intuitive Help Center, which offers a variety of sources of information. You can browse through a frequently updated knowledgebase offering web hosting account administration articles and site management articles, watch our how–to video tutorials or take a peek at the F.A.Q. section.